Where Did Biggby Coffee Start: A Brief History

Biggby Coffee, formerly known as Beaner's Coffee, is a popular coffee chain with over 200 locations across the United States. The company was founded in East Lansing, Michigan, in 1995 by Bob Fish and Mary Roszel. The idea for the coffee shop came from Fish's experiences living in California and his desire to bring the West Coast coffee culture to the Midwest.

The first Biggby Coffee location opened in March 1995 in a small strip mall near Michigan State University. The original store was a hit with students and locals alike, and the company quickly began expanding. By 2007, there were over 100 Biggby Coffee locations across the Midwest, and the company changed its name from Beaner's Coffee to Biggby Coffee to avoid any potential controversy surrounding the original name. Today, Biggby Coffee continues to grow and expand, with new locations opening regularly across the country.

Origins of Biggby Coffee

Biggby Coffee, originally known as Beaner's Coffee, was founded in East Lansing, Michigan in 1995 by Bob Fish and Mary Roszel. The founders were both graduates of Michigan State University and saw a need for a coffee shop in the area that catered to students and community members alike.

The company history of Biggby Coffee began with a single location that quickly gained popularity due to its friendly atmosphere, quality coffee, and unique menu offerings. The founders rebranded the company to Biggby Coffee in 2007 to avoid controversy surrounding the original name.

Since its inception, Biggby Coffee has grown to over 230 locations across the United States, with a focus on franchising and community involvement. The company prides itself on its "B-Happy" culture, which encourages positive interactions between employees and customers.

Biggby Coffee's success can be attributed to its commitment to quality products, community involvement, and a welcoming atmosphere. The company continues to expand and innovate, with new menu items and initiatives aimed at improving the customer experience.

From Beaner's to Biggby

Biggby Coffee, formerly known as Beaner's Coffee, is a coffeehouse chain based in East Lansing, Michigan. The company was founded in 1995 by Bob Fish and Mary Roszel, who opened their first location under the name Beaner's Coffee in East Lansing. The name was later changed to Biggby Coffee in 2007 to avoid controversy surrounding the derogatory term "beaner," which is a racial slur used against people of Latin American descent.

The founders of Beaner's Coffee were inspired to create a coffee shop that would be a comfortable gathering place for the community. They wanted to offer a friendly atmosphere, quality coffee, and a variety of food options. The company quickly gained a loyal following, and by 2007, it had grown to over 100 locations across the United States.

In addition to its coffee and food offerings, Biggby Coffee is known for its unique branding and marketing. The company's logo features a cartoon character named "Biggby," who is a friendly and approachable mascot that represents the company's values of inclusivity and community. The company also offers a loyalty program called "B Happy," which rewards customers for their purchases and offers special promotions and discounts.

Today, Biggby Coffee continues to expand its reach across the United States, with over 200 locations in 10 states. The company remains committed to its founding values of community, inclusivity, and quality, and it continues to offer a welcoming and comfortable atmosphere for its customers.

Growth and Expansion

Biggby Coffee's growth and expansion have been impressive since its inception. The franchise started with a single store in East Lansing, Michigan, in 1995. Since then, it has grown rapidly and now has over 240 locations across the United States.

Biggby Coffee has also expanded globally, with its first international location opening in South Korea in 2018. The company's global expansion is managed by Global Orange Development, a subsidiary of Biggby Coffee.

The franchise's growth and expansion can be attributed to its successful franchising model. Biggby Coffee offers its franchisees comprehensive training, ongoing support, and a proven business model. This has enabled the franchise to attract entrepreneurs who are looking for a turnkey business opportunity.

Biggby Coffee's headquarters are located in East Lansing, Michigan, where the franchise was founded. The company's leadership team is committed to supporting its franchisees and ensuring that the franchise continues to grow and succeed.

In conclusion, Biggby Coffee's growth and expansion have been impressive, with over 240 locations across the United States and its first international location in South Korea. The franchise's successful franchising model, comprehensive training, ongoing support, and proven business model have enabled it to attract entrepreneurs who are looking for a turnkey business opportunity.

Menu Offerings

Biggby Coffee offers a wide variety of menu items to satisfy any craving. Whether you're in the mood for a hot cup of coffee or a refreshing smoothie, Biggby has something for you.

Coffee lovers will appreciate the range of coffee options available, including lattes, cappuccinos, and drip coffee. Biggby also offers a variety of flavored syrups to add to your coffee, such as vanilla, caramel, and hazelnut.

For those who prefer something cold, Biggby's smoothies are a popular choice. Made with real fruit, these smoothies come in a variety of flavors, including strawberry, mango, and wildberry.

In addition to coffee and smoothies, Biggby also offers a selection of food items. One popular choice is the Bragel, a bagel that is boiled like a traditional bagel and then baked like a pretzel. Biggby also offers a variety of baked goods, such as muffins and scones, to pair with your coffee or smoothie.

Overall, Biggby Coffee's menu offerings are sure to satisfy any customer. With a wide range of coffee, smoothies, and food options, there's something for everyone to enjoy.

Biggby's Business Model

Biggby Coffee is a popular coffeehouse chain that started in East Lansing, Michigan in 1995. The company has grown to over 200 locations across the United States, with a focus on franchising. Biggby's business model revolves around providing a unique coffee experience to customers in a friendly and welcoming environment.

Franchising is a significant part of Biggby's business model, allowing the company to expand quickly while maintaining a consistent brand image and quality. The company offers franchise opportunities to entrepreneurs who share their passion for coffee and customer service. Franchisees receive training and support from Biggby's corporate team, including assistance with site selection, marketing, and operations.

Biggby's sales come from a variety of sources, including in-store sales, drive-thru orders, and mobile app orders. The company has embraced technology, offering a user-friendly mobile app that allows customers to order and pay for their drinks in advance. Additionally, Biggby has implemented drive-thru service at many of its locations, providing customers with a convenient way to grab their coffee on the go.

Biggby's coffeehouses are designed to be warm and welcoming, with a focus on creating a community atmosphere. The company encourages franchisees to get involved in their local communities, supporting events and organizations that align with Biggby's values. This approach has helped Biggby build a loyal customer base and a strong brand reputation.

In summary, Biggby Coffee's business model is centered around franchising and providing a unique coffee experience to customers. The company has embraced technology, offering mobile app ordering and drive-thru service, while also focusing on creating a welcoming community atmosphere in its coffeehouses.

Community and Values

Biggby Coffee prides itself on being more than just a coffee shop. The company's community and values are an essential part of what makes it unique. Biggby Coffee is committed to building a community of people who share a love of coffee, kindness, and positivity.

The company's purpose is to "Build a Life You Love." This message is displayed prominently in every Biggby Coffee shop, and it is a reminder to customers and employees alike that they are part of something bigger than themselves. Biggby Coffee believes that by creating a positive and welcoming environment, they can help people build a life they love.

Biggby Coffee's values are centered around the idea of being kind, genuine, and enthusiastic. These values are reflected in the company's "B-Happy" motto, which encourages customers and employees to spread happiness wherever they go. The company also places a strong emphasis on giving back to the community, and they regularly support local charities and organizations.

In addition to its values, Biggby Coffee is also known for its unique approach to customer service. The company's baristas are trained to be friendly and engaging, and they often go out of their way to make customers feel welcome. This approach has helped Biggby Coffee build a loyal customer base, and it is a key part of the company's success.

Overall, Biggby Coffee's community and values are an essential part of what makes it a unique and successful coffee shop. By focusing on kindness, positivity, and community building, the company has created a welcoming and inclusive environment that customers and employees alike are proud to be a part of.

Leadership

Biggby Coffee was founded by Bob Fish and Mary Roszel in East Lansing, Michigan in 1995. The company was initially called Beaner's Coffee, but the name was changed in 2007 due to the offensive nature of the term "beaner" to some groups.

Bob Fish and Mary Roszel served as co-CEOs of the company until 2018 when they stepped down and appointed Mike McFall as the new CEO. Fish and Roszel still remain involved with the company as board members.

Under the leadership of Fish and Roszel, Biggby Coffee experienced significant growth and expansion. They focused on creating a welcoming and friendly atmosphere in their coffee shops, which helped to establish a loyal customer base. They also implemented a franchise model, which allowed for rapid expansion across the United States.

Mike McFall, the current CEO of Biggby Coffee, has continued to build on the foundation laid by Fish and Roszel. He has implemented new initiatives to improve the customer experience, such as the "B Happy Lounge" loyalty program and the "Biggby Best" employee training program.

Overall, the leadership of Biggby Coffee has been instrumental in the success of the company. Fish and Roszel's vision and McFall's innovation have helped to establish Biggby Coffee as a major player in the coffee industry.

Biggby and Technology

Biggby Coffee has always been at the forefront of technology, constantly innovating to improve the customer experience. One of the ways they have done this is by creating a mobile app that allows customers to order ahead and skip the line. The app also allows customers to earn rewards and receive exclusive offers.

In addition to the mobile app, Biggby Coffee has a strong presence on Instagram. They use the platform to showcase their products, share behind-the-scenes content, and engage with their customers. With over 100,000 followers, Biggby Coffee's Instagram account is a great way to stay up-to-date on the latest products and promotions.

Biggby Coffee's commitment to technology has paid off. The mobile app and Instagram account have helped increase customer engagement and loyalty. By providing a seamless ordering experience and sharing engaging content, Biggby Coffee has solidified its position as a leader in the coffee industry.

Biggby in the Coffee Industry

Biggby Coffee, formerly known as Beaner's Coffee, is a popular coffee chain that was founded in East Lansing, Michigan in 1995. It has grown to become one of the fastest-growing coffee chains in the United States, with over 200 locations across 9 states. Biggby Coffee is known for its specialty coffee drinks, including lattes, cappuccinos, and mochas, as well as its signature frozen drinks, smoothies, and baked goods.

In the specialty coffee industry, Biggby Coffee has established itself as a formidable competitor to other chains such as Starbucks and Dunkin' Donuts. Biggby Coffee's focus on providing high-quality, hand-crafted beverages has helped it stand out in a crowded market. The company's commitment to using only the freshest, highest-quality ingredients has also helped it gain a loyal following among coffee enthusiasts.

Despite its success, Biggby Coffee faces stiff competition from other coffee chains, particularly Starbucks. However, the company's unique approach to coffee, as well as its focus on customer service, has helped it carve out a niche in the industry. Biggby Coffee's emphasis on creating a welcoming atmosphere for customers has also helped it differentiate itself from its competitors.

In recent years, Biggby Coffee has continued to expand its presence in the coffee industry, opening new locations in key markets across the United States. The company's commitment to quality, innovation, and customer service has helped it establish itself as a leading player in the coffee industry, and it is poised for continued growth in the years to come.

Customer Engagement

Biggby Coffee has always been known for its exceptional customer service and engagement. From the very beginning, the company has focused on building strong relationships with its customers. This has helped it to establish a loyal fan base that keeps coming back for more.

One of the ways that Biggby Coffee engages with its customers is by encouraging feedback. The company values the opinions of its customers and actively seeks out their input. This has helped it to improve its products and services over time. Biggby Coffee also uses social media to engage with customers and keep them informed about new products and promotions.

Another way that Biggby Coffee engages with its customers is through its "handshake" policy. This policy requires all employees to greet customers with a smile and a handshake. This personal touch helps to create a welcoming atmosphere and makes customers feel valued.

Overall, Biggby Coffee's commitment to customer engagement has helped it to build a strong brand and a loyal customer base. By listening to feedback, using social media, and implementing its handshake policy, the company has created a unique and memorable customer experience.

Biggby's Global Impact

Biggby Coffee has come a long way since its inception in East Lansing, Michigan in 1995. Today, the company has grown to become a global brand with over 200 locations in the United States alone. But Biggby's impact goes beyond the borders of the US.

Biggby has expanded its reach to other countries, including Zambia in southern Africa. The company has partnered with local coffee farmers to source high-quality beans for its products. This partnership has not only helped to support local farmers but has also helped to improve the quality of coffee produced in the region.

Biggby's global impact also extends to its commitment to sustainability. The company has implemented various initiatives to reduce its carbon footprint, including using renewable energy sources and minimizing waste. Biggby's efforts have earned it recognition from various organizations, including the National Restaurant Association and the Green Restaurant Association.

In addition to its sustainability efforts, Biggby has also made a significant impact in the communities it serves. The company has a strong commitment to giving back and has donated over $1 million to various charities and organizations.

Overall, Biggby's global impact is a testament to the company's commitment to quality, sustainability, and community outreach. As the company continues to grow, it is sure to make an even greater impact around the world.

Conclusion

In conclusion, Biggby Coffee is a popular coffee chain that was founded in East Lansing, Michigan in 1995. The company was started by Bob Fish and Mary Roszel, who wanted to create a coffee shop that was fun and energetic, with a focus on customer service.

Over the years, Biggby Coffee has grown to become a well-known brand with locations in several states across the US. The company has a unique approach to coffee, with a focus on creating delicious and unique drinks that customers can't find anywhere else.

With a commitment to providing excellent customer service and a fun and energetic atmosphere, Biggby Coffee has become a go-to spot for coffee lovers everywhere. Whether you're looking for a classic latte or something more adventurous, you're sure to find it at Biggby Coffee.